Robotic Process Automation is the innovative use of software to perform repetitive rules-based knowledge work across an organization as a substitute for, or aide to, human workers."Virtual Workers" replicate the specific actions a human would take while working with IT systems, the decisions they make, and the logical processes they follow, while interacting between different systems and applications.- No significant change to the current IT infrastructure- No changes to existing interfaces- No need for a massive upfront investment- Reduces swivel chair integrationRobotic Process Automation is expected to save companies 50-70% on labour costs by making intelligent use of resources, near-zero error rates, improved compliance and reduced process cycle time, all of these through the implementation of machine learning and AI to develop/enhance procedures.