ITIL Process DevelopmentService TransitionService ImplementationBusiness Process DevelopmentCustomer EngagementCustomer requirements captureProduct DevelopmentProject ManagementService SupportService DeliveryService ManagementKey AchievementsEnd to End ITIL / Business Process Design and DevelopmentSuccessfully managed the Service Design and Process Definition for a large UK Public Sector technology project with a contractual value of 300 Million over a 10 year contract.Service Transition / ImplementationManaged the transition of business critical services to a Google Cloud platform for over 3000 UK/EU based end users in a busy retail environment.In Life Service ManagementActing as a lead Service Manager on one of the largest IT Project in Europe. In this role I worked to ensure ITIL conformance in all areas of Service Support in relation to the NHS ‘Connecting for Health' contracts.Project ManagementManaged the replacement of Retail Digital Signage and AV into a large retail estate with a capital value of over £64 Million and the replacement of the entire estate's EPOS with over 2000 retail outlets successfully benefiting from this delivery.