The role of human operators in complex systems is ever evolving as systems become more technologically advanced. Roles and responsibilities of operators inevitably shift as the level of automation increases. Each change in the role of the operator offers the possibility to increase or decrease the overall level of safety in the system. It is essential that all potential negative effects are identified and mitigated in the early stages of system design.Fort Hill Group is a woman-owned small business which provides services related to the identification and mitigation of risk associated with human performance in complex systems. Fort Hill Group specializes in helping clients better understand how humans contribute both positively and negatively to the overall risk picture in a given domain.